Privacy Policy
Your privacy is our top priority. Learn how we handle your data.
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or communicate with us. This includes:
- Personal data (Name, email address, phone number)
- Delivery information (Physical address, GPS coordinates)
- Payment details (M-Pesa numbers, transaction IDs)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Coordinate with delivery riders for accurate drop-offs
- Send you order updates and promotional messages (if opted in)
- Improve our platform's security and performance
3. Information Sharing
We do not sell your personal information. We only share data with third parties necessary to operate our service, such as:
- Delivery Riders: Shared with the assigned rider for your specific order (Name, Phone, Address).
- Payment Providers: Shared with M-Pesa/Stripe for transaction processing.
- Legal Compliance: When required by law or to protect our rights.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and sensitive payment information is encrypted.
5. Cookies
Our website uses cookies to enhance your experience, remember your cart items, and understand how you use our site. You can choose to disable cookies through your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. You can manage your data through your profile settings or by contacting our support team.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.